Matterport, Inc., the leading spatial data company driving the digital transformation of the built world, announced that Eberl, a top 4 U.S.-based insurance adjusting company, has improved its total claims cycle time by 15 percent and increased new customer acquisition by 200 percent since adopting Matterport digital twins. Combining the Matterport Capture App with Matterport Axis allows the Eberl adjusters to create an accurate visual audit of the loss with the convenience of their smartphone while reducing their time spent in the field.
“With Matterport directly at their fingertips, our adjusters can easily access rich, visual data and precise measurements that reduce the need for return trips, reinspection requests, phone calls and follow-up emails,” said Chris Cowan, Vice President, Operational Strategy at Eberl. “Digital twins have helped our adjusters work smarter, and their agility enhances the experience of our clients and subsequent policyholders. When we outline the value of digital twins to new and existing insurance carriers, they are eager to engage and adopt, which has had a tremendous impact on the growth of our business.”
While in the field, Eberl adjusters use the Matterport Capture App with Matterport Axis, the new, hands-free motorized mount accessory that increases the speed and precision of creating a digital twin to document an insurance loss. Adjusters can add notes, review measurements, and collaborate remotely with insurance carriers, policy holders, contractors, and other stakeholders using the digital twin. As part of a Matterport Axis beta program, Eberl adjusters added the motorized mount to streamline complex claims where multiple captures were required. As a result, adjusters completed their assessments faster and with greater accuracy and consistency.
Equipped with the immersive Matterport digital twin, Eberl is able to supplement the claim file with dimensionally accurate ground truth to contextualize the claim story. Eberl can also share a copy of the digital twin with their insurance carriers to ensure the claim is settled fairly and policyholders can work more quickly to restore their lives after devastating events.
“With the insurance landscape being incredibly competitive, claims solutions providers like Eberl can differentiate themselves by diversifying their products and services to align with the needs of their carriers,” said Kimberly Burdi-Dumas, Global Director of Insurance at Matterport. “Insurance is one of the fastest-growing categories at Matterport and we are excited to see Eberl take part in the digital transformation of the insurance industry by integrating the Matterport platform into their everyday workflows and processes. Digitizing spaces on smartphones with Matterport Axis is a new offering the industry can use to quickly write proper insurance policies and accelerate claim resolution.”
