Infosys, a global leader in next-generation digital services and consulting, announced a global strategic collaboration with TK Elevator, one of the world’s leading elevator companies based out of Düsseldorf, Germany. The global seven-year collaboration is an extension of the successful modernization of TK Elevator’s IT infrastructure in Europe and Africa.
As part of this engagement, Infosys will consolidate and harmonize the global service desk and workplace operations. Infosys will provide AI-powered IT helpdesk services, digital workplace management, as well as network services, powered by Infosys Cobalt-driven automation framework. This will humanize TK Elevator’s workplace experience by building a resilient enterprise and digitally transforming their underlying IT infrastructure. Infosys will aim to boost cybersecurity and enhance digital experience for TK Elevator’s end users, by leveraging its deep domain expertise, industry-grade IT infrastructure modernization capabilities, and a strong global presence. The collaboration, while improving availability of IT infrastructure, will reduce overall IT operational costs.
“At TK Elevator, IT infrastructure is the core of our digital initiatives and we continuously strive to provide state-of-the-art user services. With Infosys as a strategic partner, we are confident to achieve our target of automation, innovation and efficiency across the IT landscape,” said, Susan Poon, Global CIO at TK Elevator.
“Infosys will provide our business with high-performance IT services and enhanced user experience for our employees worldwide. Leveraging artificial intelligence and automation will not only make our IT more customer-centric, but will also help improve our customer experience at reduced cost,” added John Hemming, Head of Infrastructure at TK Elevator.
Commenting on the collaboration, Jasmeet Singh, Executive Vice President & Global Head, Manufacturing, Infosys, said, "Enterprises globally are repeatedly choosing cloud-based modernization solutions to enable their digital journeys, rendering their businesses more resilient. We are excited to collaborate with TK Elevator to enable their digital transformation. As we work towards establishing an engagement based on mutual trust and creating a value ecosystem, Infosys’ best-in-class solutions in LAN, digital workplace, cybersecurity and infra, powered by AI and hybrid cloud, will drive operational excellence for TK Elevator globally. We look forward to continuing this collaboration in the future.”
