Avanseus Holdings Pte. Ltd. (“Avanseus” or the “Company”), a software company specializing in developing AI-based solutions driven by machine learning and cognitive computing, announced version 6.0 of its AI-based, innovative Health and Performance Management (“HPM”) platform, which includes advancements in data analytics and introduces the Broadband Customer Experience Impact Analysis application.
The HPM software platform leverages AI to advance how telecom providers and other enterprises approach infrastructure performance. The platform enables customers to better predict future infrastructure behavior, allowing for more accurate expansion planning and better use of deployed technology assets.
“This new release takes AI-based predictive management of complex networks to the next level, enabling telecommunications companies to more accurately model the impact of investments on customers’ broadband experience dynamically,” said Bhargab Mitra, Chief Executive Officer. “Our machine-learning-based platform identifies anomalies before service degradation or network failure can occur. Operators can achieve higher service level metrics, improve the efficiency of service technicians, and optimize the replacement cycle of network components.”
The product includes the following key applications:
- Anomaly detection
- Performance degradation prediction
- Broadband customer experience impact analysis
- Enterprise customers experience forecasting
- Lifetime extension prediction
HPM supports customers as they continue migrating to 5G with the 6.0 HPM platform providing complete 5G 3rd Generation Partnership Project data protocol compliance (both for alarms and key performance indicators), reducing the need for data transformation and accelerating data acquisitions.
Through its Anomaly Detection application, the platform helps companies meet challenges by enabling real-time data analysis and response before a performance degradation can be perceived by the end users. It predicts a large set of key quality and performance indicators that precede performance degradation and infrastructure failures as early as possible due to capacity, interference, configuration, and network element faults not yet detected by alarms. The platform utilizes this information to provide a root cause analysis, recommending preventative measures such as tuning parameters, rearranging connections between different infrastructure components, or adding further components to reestablish expected performance levels.
“Embedded in the network infrastructure, our Health and Performance Management AI can be tailored to each organization’s needs, initiating corrective actions at precise thresholds and delivering vast operational efficiencies for our customers,” said Dennis Lorenzin, Chief Product Officer.
Broadband Customer Experience Impact Analysis is an off-the-shelf application specifically designed for fixed-network residential and business telecom operators. Based on the predicted faults at the board and single-port levels cross-correlated with topology data and customer complaint history, the software can predict the overall fault, degree of performance degradation, and end-user impact. Outcomes help quality and customer care teams to triage the intervention priority of customer-fault predictions or to apply a specific network reconfiguration to avoid performance issues.
The broader functionality of the Company’s HPM platform generates significant operational benefits in terms of churn reduction, mean time to resolution, network uptime, the reduction of service-level breaches, and the extension of equipment life.
