CIMdata’s Ken Amann published an article on Engineering.com titled "Delivering Value-Added Service for Business Advantage”. Ken says, “SLM encompasses a holistic process of service from request to delivery to maximize value over the life of an asset including defining and coordinating the service resources, service offering, process, and execution. It alsoaligns service parts management, technical communication, asset performance management, field service management, product design and development, and product support operations as part of comprehensive SLM.”
Read the full article about Service Lifecycle Management here: https://www.engineering.com/story/delivering-value-added-service-for-business-advantage
