Infosys Public Services (“IPS”), a North America-based subsidiary of Infosys, announced that the Delaware Department of Labor (“Delaware”) has awarded the company a contract to revitalize the state’s unemployment insurance tax, benefits and appeals programs. Further, the Delaware Department of Labor has engaged Infosys Public Services to develop a new system for the paid family medical leave program. Delaware will leverage the Infosys LaborForce solution to create significant improvements in key state labor programs as well as bring value to Delaware constituents with a new program.
Existing Delaware legacy systems face operational inefficiencies and customer service barriers impacting the delivery of critical services in a timely manner. Infosys LaborForce, a Salesforce-based enterprise labor system, will enable the Department of Labor to provide best in class customer service and integrate unemployment insurance and paid family medical leave programs. Infosys LaborForce is a cloud-native solution, meeting most of the state requirements out of the box leveraging the Salesforce CRM and Low/No Code platform for accelerated development.
Infosys LaborForce leverages the proven Salesforce platform to deliver industry leading performance, enhance employee experience, build efficiency, and deliver new capabilities. The solution will also enable the agency to support new programs and functionality, enabling thorough and prompt adaptation to changing economic conditions. Infosys LaborForce will enhance the Department of Labor’s ability to anticipate and respond to data security threats and manage access, improving system security and reducing fraud.
The project has kicked off and the implementation has begun. The Delaware Department of Labor is also leveraging Project Management Office (PMO) and other IT services from CAI, a global services firm, to help ensure a smooth implementation. Infosys Public Services is excited to leverage CAI’s services and looks forward to an effective relationship.
Karryl Hubbard, Secretary, Delaware Department of Labor, said, “Facing an aging legacy system characterized by manual processes, incorrect dates and delays, we needed to transform customer experience, optimize and streamline operational processes and provide a technology platform enabling rapid response to quickly changing economic scenarios and an ever evolving federal and state regulatory environment. We are thrilled to collaborate with Infosys Public Services to implement Infosys LaborForce and vastly improve the services we provide.”
Lax Gopisetty, President and CEO, Infosys Public Services, said, “We are honored and excited to work with the Delaware Department of Labor and help them navigate their implementation journey with Infosys LaborForce. The solution has been designed by Infosys Public Services’ National Labor Practice with experts who have helped modernize labor systems in 20+ states. We look forward to leveraging our extensive experience in enabling Delaware to build a future-resilient system and serve their residents more efficiently.”
Nasi Jazayeri, Executive Vice President and General Manager, Salesforce Public Sector Solutions & Net Zero Cloud, said, “Alongside Infosys Public Services and the Delaware Department of Labor, we are committed to improving state workforce programs and building resilient systems within the public sector. Built on our powerful Salesforce Public Sector Solutions and government cloud platform, Infosys LaborForce, the fully integrated, cloud-native labor system has groundbreaking implications for the entire state government labor systems market.”
This solution has the potential to change the way the industry delivers its labor functions and sets a new bar for customer service with Salesforce. The solution, to be deployed by Infosys Public Services for the Delaware Department of Labor, will allow its divisions to access a single set of consolidated information across its enterprise and provide multi-channel access of accurate information to its constituents.
