Propel Software, creator of the first product value management (PVM) platform that transforms how businesses create, sell, and service products, announces the launch of Product Spotlight, enabling Salesforce customers to grow sales and improve customer relationships with streamlined access to enriched product information. Product Spotlight will be featured at the Salesforce Manufacturing Summit on January 15 in Atlanta during an on-stage presentation with Propel customer, Girtz Industries.
Product Spotlight provides Salesforce users with detailed and contextual product information within the Salesforce applications they use every day. Efficient real-time access to the latest product information across the product lifecycle speeds decision making and unlocks business value to enhance sales, customer interactions, and field service operations. Propel’s Product Spotlight makes this live data available without complicated integrations or duplication of data.
Visibility Unlocks Value Across Salesforce Clouds:
- Upsell and cross sell opportunities with related products. Centralized product data makes it easy for sales reps to obtain accurate information every time. Enriched content includes the status of engineer-to-order products; allows related accessories to be included in quotes to drive upsells; and enables access to specifications for product setup and activation.
- Faster customer issue resolution. Customer support gains timely access to accurate product details, including supporting documents, assembly instructions, maintenance guides, and user manuals. Viewing quality issues, recall details, stop ship information, variants, and related accessories speeds resolution time.
- Expedited field service. Easily available product information allows field engineers to review assembly instructions, maintenance guides, and user manuals on site. Service engineers can view design files, field-replaceable units from engineering, and gather quality reports and remediation information.
“Having product data on one platform across sales, finance, and engineering has driven greater efficiency and profit across our business. Combining Propel with our Rootstock enterprise resource planning (ERP) and Salesforce customer relationship management (CRM) system has resulted in 25% faster change orders, enabling us to focus on building innovative products,” said Luke Grube, senior systems administrator at Girtz Industries. “We’re excited to see how Product Spotlight can further improve our operations by giving each role – sales, service, support – the right ‘product lens’ to view the information that matters most for their job. This could help us further grow our business and deliver an exceptional experience to our customers.”
“Propel is the only single platform solution that enables a continuous product thread, linking connected items to SKUs and to serialized assets. In this way, we infuse Salesforce objects with detailed product information contextualized for each role. This allows companies to grow sales, streamline support, and deliver highly-effective service,” said Eric Schrader, CPO of Propel. “Product Spotlight completely changes how companies work - making smart decisions swift and easy with access to real-time product information directly within Sales, Service, and Manufacturing Clouds.”
