Aurigo Software, the leading provider of capital planning and construction management software for infrastructure and private owners, announced the appointment of Taylor Austin as Senior Director of Customer Success and Support. In this role, Taylor will head a global team focusing on strengthening client relations and ensuring long-term value for the company’s growing user base.
“As we scale our operations and enter new markets, ensuring strong customer advocacy is more important than ever,” said Pete Olds, Vice President of Professional Services at Aurigo Software. “Taylor’s expertise in driving client engagement and expansion will be invaluable in supporting Aurigo’s next growth phase.”
Taylor brings over 15 years of experience, specializing in strategic planning, relationship management, and operational excellence. Previously, he has led customer success teams at Wrike, HG Insights, Procore Technologies, and Instructure, delivering exceptional results in customer satisfaction and retention rates. Having played a key role in guiding startups to IPO, Taylor has helped scale organizations and build high-performing teams that drive value.
“Aurigo is leading the way in infrastructure planning and management through technology and data-driven solutions,” said Taylor Austin. “I look forward to working with our customers, ensuring that they get the most out of these innovations to ensure meaningful outcomes for the communities they serve.”
Aurigo has expanded rapidly in recent years as demand for capital planning and program management software has increased. The company’s solutions are used by customers across transportation, utilities, healthcare, higher education, and government, managing projects across North America and now expanding into new geographies. With a global workforce of over 600 employees, Inc. Magazine has recognized Aurigo as one of the fastest-growing private firms in the U.S. The company’s recent AI-driven advancements have further strengthened its product suite, supporting agencies in modernizing their capital programs.
