SoftInWay Inc., a leading provider of turbomachinery design and thermal fluid system modeling solutions, is proud to announce the launch of the new AxSTREAM Ticketing System. This platform goes beyond just addressing support issues—it provides a direct avenue for customers to influence the development of new features, making it a key component in SoftInWay’s continuous evolution of its software platform.
In the past, SoftInWay has partnered closely with OEMs, research institutions, start-ups, and service providers to help conceptualize which cutting-edge solutions should be prioritized to meet the complex needs of the turbomachinery and thermal-fluid system design process. For example, collaborations with top organizations like Ethos Energy, Peregrine Turbine Technologies, Vaya Space, and many more have led to the continued development of SoftInWay’s advanced simulation tools, making AxSTREAM a go-to platform for innovative and efficient design in industries such as aerospace and energy. This new ticketing system takes SoftInWay’s relationship with its customers a step further, integrating customer feedback directly into the product development roadmap.
With a user-friendly interface, the system enables customers to easily submit and track support requests, report issues, and suggest new features. While customer input has always guided the evolution of AxSTREAM, the ticketing system streamlines the process, making it faster, more transparent, and more impactful. Each submission is intelligently prioritized, ensuring time-sensitive items receive prompt attention and new ideas are reviewed and considered in real-time.
“We’re not just solving problems, we’re building a collaborative ecosystem where our customers have a direct role in the development of our solutions,” said Clement Joly, SoftInWay’s Senior Engineering Manager and Tech Support Lead. “This system strengthens the feedback loop between our team and the people using AxSTREAM every day, ensuring our platform evolves alongside the real-world needs of the industry.”
By turning customer feedback into action, the AxSTREAM Ticketing System is another step in SoftInWay’s ongoing mission to support innovation and engineer better, faster solutions across aerospace, energy, and beyond.
