Qualtrics, the leader and creator of the experience management category, announced it has received FedRAMP High authorization – the U.S. government’s highest security standard for cloud products and services. This milestone demonstrates Qualtrics’ broad commitment to security and delivering high-quality, proven, and trusted products across all sectors.
As governments work to redesign service delivery for modern customer needs and increase organizational and program efficiencies, the FedRAMP High authorization elevates Qualtrics’ ability to provide federal agencies with access to a range of critical human insights to improve the effectiveness of these programs. Using the Qualtrics® platform, federal agencies can securely capture and respond to highly sensitive customer and employee feedback across multiple channels and touchpoints, including use cases in health care, national security, law enforcement, veteran affairs, and finance..
“As federal agencies strive to transform service delivery, Qualtrics is committed to maintaining the highest levels of security to ensure our customers can meet evolving citizen needs,” said Assaf Keren, Chief Security Officer at Qualtrics. “Government leaders now have access to the same capabilities from Qualtrics that power the customer and employee experience programs at some of the world’s most trusted and loved brands, which is going to accelerate service delivery improvements and efficiencies across government.”
Legislation mandates improved government service delivery
The FedRAMP High Authorization for Qualtrics comes at a crucial time for U.S. federal agencies as they work to improve service delivery under the Government Service Delivery Improvement Act (GSDIA) – a law aimed at enhancing the quality of customer service across the U.S. federal government. Customers consistently rate their satisfaction with government services lowest across all industries. Customer satisfaction, trust in government, and employee wellbeing also lags other sectors according to the Qualtrics 2025 Government Trends Report. These findings underscore the importance of providing government organizations with access to capabilities from Qualtrics that have delivered customer experience improvements across the commercial sector.
Qualtrics maintains the highest level of security in the era of AI
Qualtrics is continuously enhancing its security posture to address the changing needs of government organizations by building out full product functionality within this secure FedRAMP environment, including new AI capabilities. For more information and a full overview of the latest certifications and authorizations visit Qualtrics Trust Center.
Qualtrics gathers hundreds of federal leaders for third annual Qualtrics Federal Summit
Qualtrics will host the Qualtrics Federal Summit in Washington, D.C. on Wednesday, August 13. This event will bring together government leaders, experts, and peers to explore government trends, advancements in technology, and alignment with executive priorities. Sessions will focus on how to use technology to modernize government, improve service delivery, enhance workforce productivity, and accelerate research to advance critical mission mandates.
