FARO CREAFORM and FARO INSIGHT, businesses of AMETEK, Inc. and global provider of 3D scanning and portable CMM solutions, announced an expansion to the scope of its existing Service Center to support the full FARO product portfolio, namely articulated arms, laser trackers and mobile and stationary laser scanners, for Canadian customers. Headquartered in Lévis, Québec, the service center will operate as the primary logistics hub for FARO CREAFORM and FARO INSIGHT customers who have FARO products, supporting simplified shipments and a more locally managed service experience.
Canadian customers will now use Lévis as their main point of contact for service-related hardware needs. Designed to simplify administrative processes, the new logistics center will reduce complexities associated with cross-border shipments, and support more efficient service cycles, while maintaining both organizations’ global service standards.
“The expansion of the Québec-based logistics hub reflects our ongoing commitment to bringing service closer to our Canadian customers while simplifying the overall service experience,” said Fanny Truchon, FARO CREAFORM’s President and CEO. “The move will also lay critical groundwork for additional capabilities to be introduced progressively over the course of the year, added Dietmar Wennemer, President and CEO, FARO INSIGHT.”
The expansion of the Lévis site strengthens support for Canadian customers across FARO CREAFORM and FARO INSIGHT. With FARO CREAFORM headquartered in Lévis, Québec, and FARO INSIGHT based in Korntal, Germany, the Lévis Service Center serves as a unified Canadian logistics entry point for these complementary product portfolios.
Under this first phase, Canadian customers will ship their hardware directly to Lévis for service-related coordination. The Lévis team will manage logistics locally and coordinate with U.S. facilities when required, offering customers a more streamlined and locally guided process.
Key customer benefits of this first phase include simplified administrative and logistics management for repairs and annual calibrations, reduced complexity related to export procedures, and the potential for improved turnaround times through locally managed logistics for all existing FARO products. Further service capabilities are also planned in 2026, reinforcing our commitment to an improved customer experience.
“The expansion of the Lévis Service Center represents a meaningful step in strengthening FARO CREAFORM’s and FARO INSIGHT’s service presence in Canada,” said David Gagné, DVP, Customer Service & Operations. “Our focus is on proximity, clarity, and ease of interaction for customers today, with additional service capabilities once they are fully in place.”
