WestfalenWIND Service GmbH & Co. KG (WW-Service) is implementing CONTACT Elements for IoT as its central data platform. The renewable energy company, whose core business is the technical operations management of wind turbines, will use it as the foundation for efficient service processes and new digital business models.
As part of the WestfalenWIND Group, the technical service team handles the maintenance and repair of wind turbines in the Paderborn area in Germany. As the number of managed wind turbines grows, so do the demands for oversight, control, and system availability are also increasing. To reduce administrative overhead, replace paper-based processes and consolidate a fragmented system landscape, bringing together all technical and operational data onto a single, central platform was crucial.
WW-Service chose CONTACT Elements for IoT after an intensive selection process. The deciding factors were the platform’s openness and flexibility, which offer high scalability, including PLM and AI capabilities. WW-Service’s vision is to build an end-to-end digital platform as an integrated, closed-loop system.
The IoT solution from CONTACT Software creates a centralized database for all assets, processes, and KPIs. It enables the company to evolve into a data-driven organization in which decisions are based on real-time data and intelligent analytics. A high level of automation reduces manual tasks and optimizes operations and maintenance. Additionally, it creates a connected and mobile work environment, allowing field service technicians to access relevant information anytime, anywhere.
“CONTACT’s integrated IoT platform provides the foundation for us to make our service processes more efficient and structured, and to sustainably improve our day-to-day work. This ensures our future-readiness in a dynamic market,” says Nathanael Kühl, Project Manager at WW-Service. The company plans to operate and monitor more than 250 wind turbines using the IoT platform.
In the next expansion phase, WW-Service plans to strategically deploy AI features to support its back-office service team. By analyzing historical service orders and operational data, the AI can assist with troubleshooting and suggest suitable solutions for resolving wind turbine faults. The scalable architecture of the CONTACT Elements platform allows these features to be developed step-by-step and adapted to new requirements.
Founded in 2009, the WestfalenWIND Group’s service team ensures the smooth and profitable operation of its roughly 120 turbines as well as those of its customers. The company employs around 200 people in Paderborn and Lichtenau in Germany, managing more than 250 wind turbines in the region.
