Atos today announced that it has signed an exclusive three-year partnership agreement with ClickFox to improve its managed services through greater use of automation and robotics. With ClickFox, Atos is able to gather evidence-based insights for addressing service enhancement across its global operations by determining highest-value opportunities for robotics process automation.
"In the new digital world, our focus at Atos is to orchestrate the complexity of legacy technology and digital services under one unified view, supported by service analytics to deliver new levels of quality, agility and savings through automation," said Michel-Alain Proch, Group Senior Executive Vice President, CEO North American Operations. "Our partnership with ClickFox is a key foundation in this approach by providing the necessary insight into the customer journey so we can more accurately identify where to automate for the best results."
By integrating ClickFox within its managed services business, Atos is able to collect and analyze data across its entire global operations. These digital service 'journeys' provide visibility into previously obscure operational performance dynamics, and thus allows Atos to prescriptively reengineer and automate procedures that deliver maximum impact for its customer base.
"ClickFox enables us to gather data that is mapped to journeys, which align to key IT and business processes within our Managed Services offerings," said Eric Grall, Head of Managed Services for Atos. "This enables us to apply our analytics expertise against these journeys to quickly analyze trends and areas which need improvement. These insights are also used streamline and automate the delivery of our IT solutions and services across multiple channels."
"It's exciting to see new industries embracing journey sciences as the best vehicle for advanced analytics," said Marco Pacelli, ClickFox CEO. "Atos will leap ahead of its competition by applying advanced data connectivity and journey analytics to its Big Data environments to deliver Service Automation and Intelligence Use Cases to its 2,200+ clients."
ClickFox is the creator of the journey data standard and the only specialized journey solution certified on Hadoop. With over a decade of expertise monetizing the world's largest customer interaction sources, we have proven success transforming big data into connected, dynamic journeys delivering billions in incremental revenue, operational efficiencies and c-sat improvements to our clients.
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