Intergraph Process, Power & Marine (PP&M) and TecSurge today announced the signing of a regional Alliance Agreement, under which Intergraph customers in the Asia-Pacific region will be able to subscribe to Intergraph OnDemand, an online managed services offering to assist customers with system administration, onboarding, project set-up, help desk and monitoring requirements.
The new managed service offering is the result of market research conducted by the two companies. Both concluded independently there was a high demand for on-demand managed services for Intergraph solutions in Asia-Pacific’s process, power and marine markets.
Customers who opt into Intergraph OnDemand will benefit from direct access to skilled resources and business processes, based on Intergraph’s and TecSurge’s combined years of practical experience and expertise in operating, maintaining and enhancing complex engineering software solutions. The service also comes with the added security of an Intergraph service level agreement.
Franz Kufner, executive vice president of Intergraph PP&M Asia-Pacific, said the Alliance Agreement and new service offering are part of the company’s regional strategy to increase engagement with customers.
“Intergraph’s Alliance Agreement with TecSurge is an important piece of our regional 3xE strategy, by which we are working to achieve exceptional outcomes by providing each customer with an Ecosystem, Expertise and Engagement. A key part of that strategy is partnering with other companies so that we can develop solutions that are highly customized to the individual requirements of the customer,” Kufner said.
“We are pleased to welcome TecSurge as a partner and are confident that together we will provide an exceptional managed service to Intergraph’s customers in Asia-Pacific.”
Intergraph OnDemand will benefit Intergraph’s customers through unprecedented levels of scalability, adaptability and simplicity, said Anton Schreibmueller, president and CEO of TecSurge. “Intergraph is well respected in the industry as a trusted partner and we are excited about this partnership and the opportunity to strengthen Intergraph’s capability to serve their customers.”
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