Industry Summary Articles

PTC today announced that Hitachi Construction Machinery Co., Ltd. has adopted PTC Service Parts Management (SPM) SaaS to optimize its global service parts inventory.

SPM SaaS from PTC is an integral solution in the Servigistics® service lifecycle management (SLM) offering and provides world-class service parts inventory optimization. The solution is available on PTC’s flexible and scalable cloud platform, accessible from anywhere in the world via the Internet.

Hitachi Construction Machinery is a leading construction machinery OEM that manufactures, sells, rents, and services construction and material transportation machinery and products for the sustainable environment. It manages more than 400 supply chain locations and delivers hundreds of thousands of service parts to customers in more than 170 countries/regions in a timely manner. As part of its current business transformation initiatives, Hitachi Construction Machinery is implementing systems, including SPM SaaS from PTC, that realize its ideal technology profile in 2020.

In 2015, Hitachi Construction Machinery implemented Service Information Viewer from PTC, part of the Servigistics solution, which allows users to immediately access appropriate and necessary information from service documents, including service manuals. As a result, the efficiency of diagnosing failures in the field has significantly improved.

With SPM SaaS, Hitachi Construction Machinery aims to further improve customer satisfaction and increase sales/inventory optimization by utilizing advanced functionalities, such as Multi-Echelon Optimization that optimizes supply chains with a multi-level structure, and Connected Replenishment that automatically integrates lower-level inventory locations and immediately updates order plans for higher-level locations. Hitachi Construction Machinery also plans to leverage IoT technology in the future.

Hitachi Construction Machinery has begun production use of SPM in Canada, China, Indonesia, Japan, Malaysia, the Netherlands, Singapore, South Africa, Thailand, and UAE and plans to expand its use of SPM to more locations in the future.

“Hitachi Construction Machinery is currently working on enhancing the whole value chain by leveraging parts service. SPM SaaS from PTC will support customers and partners across the globe as a system, which provides required parts and services in a timely manner,” said Takashi Takeda, general manager, spare parts division, Hitachi Construction Machinery. “Together with PTC, our project team members were able to implement an important system to support our customers and partners around the world in just 11 months. We look forward to continuing to work closely with PTC in the future.”

“Better managing its parts inventory is a strategic means toward achieving service excellence and, ultimately, improving the customer experience,” said Steven Caldwell, vice president, product management, SLM segment, PTC. "Addressing this complexity requires a modern, scalable SPM system that can aggregate information from across the enterprise. PTC is honored to support Hitachi’s business goals."

To view the original press release, please click here.

Search for PTC on CIMdata.com