IFS, the leading enterprise cloud and Industrial AI software provider, today announced that Henry Schein, the world’s largest provider of health care solutions to office-based dental and medical practitioners, has chosen IFS Cloud to transform its dental field operations management to improve technical service and help fuel international growth.
Henry Schein will implement IFS Cloud’s Mobile Workforce Management (MWM), Planning and Scheduling Optimization (PSO), and Field Service Management (FSM) solutions. The company is building an international template to consolidate applications and processes across several countries for dental field technicians, starting in key markets in Europe and North America.
Henry Schein recognized the need to consolidate disparate technology and processes through a unified, multi-country platform in order to continue scaling efficiently. In addition, the company sought a modern, composable solution capable of supporting its complex operational requirements and helping to enhance the customer experience.
The implementation of IFS Cloud will enable Henry Schein to move applications that were previously either unsupported or on-premise onto a single, modern cloud-based platform. This will allow the company to streamline processes and gain a source of uniform data to strengthen customer service.
To complement IFS Cloud from implementation through to adoption and optimization, Henry Schein has also implemented IFS Success, a service designed to help companies maximize the value of their IFS solutions throughout the customer journey. IFS Success services are designed to help customers adopt new capabilities, improve processes, and provide best practices to accelerate outcomes.
Davide Fazioni, Vice President Global Dental Equipment and Service at Henry Schein, said: “As a global company, we needed a solution that helps to streamline various platforms into a modern, composable solution and give us a consistent way to manage service operations. With IFS, we can easily expand the use of this technology as our business grows. The ability of IFS Cloud to meet complex use cases out-of-the-box from a single platform will allow us to consolidate applications and optimize our ways of working.”
IFS will lead the implementation of its services, working in partnership with Team Schein Members, as Henry Schein calls its employees, as the services roll out globally. IFS will support the adoption process, and continuously optimize usage of the platform to help drive further return on investment.
Simon Niesler, Chief Revenue Officer, at IFS, said: “Henry Schein’s decision to consolidate service infrastructure with IFS is a testament to their focus on driving greater visibility and efficiency across their global business. Our AI-powered cloud solutions are designed to adapt so that, as customers expand, they can integrate new capabilities or add functionalities seamlessly. We look forward to collaborating closely to help Henry Schein realize the full potential of our platform.”
